Shipping & Returns

SHIPPING & RETURNS

Your legal rights: When you buy goods from a business, in law you have a number of rights as a consumer. These include the right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed.

 

RETURNS

Our policy: In addition to your legal rights, we also allow you to return goods if you simply change your mind. Please return the unused goods to us with the original receipt and packaging within 30 days and we will offer you an exchange or a credit note.
Gift cards: No returns or cancellations after purchase.

 

DEFECTIVE/FLAWED PRODUCTS

If your product has a workmanship or material flaw it can be returned.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

LATE OR MISSING REFUNDS (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@everactiv.com.

 

EXCHANGE OPTIONS

If you wish to exchange your order for a different size, color or style, please contact us at info@everactiv.com. To complete your return or exchange, we require a receipt or proof of purchase.

 

SALE ITEMS (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded but you can receive a credit note.

 

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

SHIPPING

To return your product, you should mail your product to: Everactiv West Main Street Broxburn GB EH52 5RL

You will be responsible for paying for your own shipping costs. If you are entitled to a refund, we will add the shipping costs to the value of your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping items over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Size Guide
Get measured up to be sure to get the best possible fit for comfort and performance from your everactiv sportswear. 
everactiv size guide sportswear children girls young people  
1) Chest: Measure all the way around your chest at the fullest points.
2) Waist: Measure around the narrowest part of your waist.
3) Leg Length: Measure from the inside at the top of your leg to your ankle.
4) Hips: Measure around the widest part of your hips.
Use the size chart to work out your fit. If you are between sizes order the larger size for a looser fit. If you prefer a tighter fit, order the smaller size.  *Please note numeric age is provided as a reference. Measuring is the best way to try to get a good fit for your new sportswear.
everactiv range including girls custom everactiv club items
cm/inches XS S M L
Height guide 128-134/50-53 140-146/55-57 152-158/60-62 161-167/63-65
Numeric age* Age 7/8 Age 9/10 Age 11/12 Age 13+
Chest 64-68/25-27 70-74/28-29 76-80/30-32 82-86/32-34
Waist 56/22 60/24 64/25 70/27
Hips 58-66/23-26 64-72/25-28 70-78/28-31 79-84/30-33
Inner Leg 57/22 62/24 67/26 72/28
 
Custom club hoodies/boys t-shirts
cm/inches Age 7/8 Age 9/11 Age 12/13
Unisex Kids Hoodies Chest 86/34 92/36 98/39
Unisex Kids Hoodies Sleeve Length 43/17 47/19 51/20
Boys T-Shirt Chest 78/31 82/32 89/35

 

Adult Hoodies and T-Shirts

cm/inches XS S M L XL
Hoodie Chest 98/39 102/40 112/44 122/48 130/51
Hoodie Sleeve Length 58/29 59/23 61/24 62/24 64/25
T-Shirt Chest 89/35 96/38 103/41 110/43 117/46